Articles - Applications

Proximiti Communication's Smith Thinks Outside the Box


By Gary Kim

Anybody who has been in the Interconnect, consumer or small business VoIP, value-added reseller, incumbent or competitive local exchange businesses probably has given at least some thought to how gross revenue and profit margin can be maximized in a bus...

Communications is More Than Talking


By Gary Kim

Perhaps one of the least-appreciated of changes in the communications business is the way “communications” itself is changing. Though there is widespread appreciation of the important new role mobility plays, and equal understanding that tex...

Mobility Driving Hosted Services


By Bob Titsch

You might not think there is much connection between software as a service (SaaS) and other basic trends in the enterprise, small and medium business segments, but there is. Analysts at The Yankee Group, for example, point out that in Europe, high degrees...

Conferencing Now Displaces Much Travel


By Gary Kim

Videoconferencing and Web conferencing long have been touted as substitutes for travel. Now there is more evidence both conferencing methods actually have started to replace significant amounts of travel in many enterprise, mid-sized and small business se...

After Hours Mashes Up Voice


By Gary Kim

After Hours Doctor’s Office, a mashup of Tell Me VxML (interactive voice response), Strike Iron Global SMS (text messaging) and Amazon Web Services (hosting), provides an example of how basic communication services can be integrated with application...

Communications Now Pervades Apps


By Bob Titsch

Global IP Solutions says Oracle will incorporate the GIPS VoiceEngine Multimedia LSVX video codec into Oracle Communicator, a SIP/SIMPLE-based PC softphone client that allows communications service providers to set up sessions including voice and video ca...

Telephony Mashups Cut Both Ways


By Gary Kim

The global telephone ecosystem always has been a mix of “service” providers and “application” providers. The growing fear is that value is shifting to the “applications” portion of the business, with negative consequenc...

IM Now Ubiquitous


By Gary Kim

AOL’s third survey of instant messaging use contains some findings you’d expect, and some you might not. The most surprising findings concern use of IM in the workplace, by business users. At-work IM users now send IMs to communicate with col...

Surprise: P2P Isn't the Biggest Bandwidth Hog


By Gary Kim

Video does change everything, it appears. Consider the matter of what applications drive traffic on wide area network backbones. Peer-to-peer traffic is the unquestioned driver of global backbone traffic on IP networks, right? Certainly conventional wisd...

Wireless Email Just Tip of the Iceberg


By Gary Kim

There’s mounting evidence that enterprise communications just might be on the cusp of some very large changes, despite the apparent solidity of buyer preferences. Microsoft’s Office Communications Server suggests that “messaging”...