U.S. Court of Appeals Applies...
The U.S. Court of Appeals for the 9th Circuit (in California) has reversed a federal district court ruling and held that federal laws restricting telemarketing calls to consumers apply to text messages as well as voice telephone calls. Specifically, the C...
Forrester Finds Customer Servi...
You could get a good argument in the communications business about whether consumers buy primarily based on price or some other attributes of a product. The question is a bit complicated because there always is a base set of values that any product has to...
Recapturing Voice Value is Key...
A key issue virtually everybody in the voice communications business faces is that value and retail price now are diverging. Nobody would argue that voice communications are less valuable. But the cost to any end user clearly is falling.
Likewise, nobod...
M&A Down 32 Percent
Based on Ovum’s report, titled Financial Deals Industry Insight – Telecommunications (4Q08 edition), M&A deal count was 129 in 4Q08, down from 192 in 4Q07, with only four deals valued above US$1B, from 10 in 4Q07. Public stock offerings dried...
New Cuba Policy Could Impact T...
The Obama administration is changing U.S. policies toward Cuba that might create some new opportunities in the wirless, broadband and long distance spaces.
For example, the administration proposes to let telecom companies establish fiber-optic and satel...
Possible Change in Consumer Se...
The important thing about the recession is to look for signs of change, for evidence of a bottoming, as the recession now has been formally working its way through the economy for 14 months. Though it is not definitive by any means, a shift in consumer se...
Watch the Indicators, History...
Only a very-rare communications industry executive is not wondering where we are in the recession and what it will mean for services of various types. But a bit of knowledge about history is something of an advantage in that regard. There are some traditi...
BT to Get Universal Service Re...
In a major sign of the changing times, it appears Ofcom, the U.K. communications regulator, finally is ready to release BT, the former monopoly provider, from its universal service obligations, which now require BT to run a phone line to every home in the...
Broadband is Demand Constraine...
Broadband access in the United States now is a demand-constrained "problem," not a supply-constrained issue, for the most part. That is not to deny there remain some homes too expensive to reach economically using wired networks. But it is hard to ignore...
Will Obama's FCC be Less Frien...
The Obama-Biden transition team has disclosed that Susan Crawford, a professor at the University of Michigan Law School, and Kevin Werbach, a former FCC staffer and a Wharton professor, will lead the Federal Communications Commission (FCC) Review team. Bo...
Core180 Launches Carrier Conne...
Thursday July 2, 2009
Appia Launches "Applause"
Wednesday July 1, 2009
Integra Telecom Approved to Of...
Wednesday July 1, 2009
Lexent Expands N.Y. Metro Fibe...
Monday June 29, 2009
IP Business
Hosted VoIP for the SMB: Getting Ready to Cross Another Chasm
The single biggest mistake retail providers make when trying to sell hosted IP telephony to small and mid-sized businesses is that salespeople start with features, when they should start by reassuring buyers that "it is a reliable phone system," Savatar VP Mike Ahearn told an audience of small telcos and cable companies attending a recent MetaSwitch marketing seminar. The sales pitch has to begin with "it's a high-quality phone system that is reliable and lets you keep your phone number," says Chris Carabello, Meta Switch marketing director. In fact, establishing this lead proposition is so important retail sales personnel should establish that fact even before going to the "it will save you money" pitch. Only after those two positioning efforts should sales personnel then add that hosted IP telephony "makes your life simpler." The very last thing that should be discussed is that IP telephony offers new features.
North American Enterprises Rar... April 15, 2009
We Need a Thoughtful National... April 15, 2009
"Profound" Industry Changes Ahead March 15, 2009
Paradigm Shift in Access Markets? February 15, 2009
Who Really Controls the Future... February 15, 2009
Single Play to Replace Triple... March 15, 2009
Internet Video: Where's the Pony? February 15, 2009
Flipping Three-Screen Strategy... November 15, 2008
Video Has ISPs Anxious June 15, 2008
When Will IPTV and On-Demand E... November 01, 2007
Hosted VoIP for the SMB: Getti... April 15, 2009
VoIP and International Call Te... March 15, 2009
Is VoIP Dead? February 15, 2009
VoIP and International Call Te... January 15, 2009
The 411 on International VoIP November 15, 2008
Buyer Advocacy: Dare to be Dif... November 15, 2008
Open Wins October 15, 2008
High Awareness of Social Media... January 15, 2008
Boomer Broadband: Boom! July 01, 2007
Telepresence Picture Getting W... June 15, 2007
Communications is More Than Ta... November 01, 2007
Mobility Driving Hosted Services November 01, 2007
Conferencing Now Displaces Muc... October 01, 2007
After Hours Mashes Up Voice September 15, 2007
Communications Now Pervades Apps September 15, 2007
Can You Find Me Now? March 15, 2009
Demystifying IPv6 March 15, 2009
Wireless Backhaul - A World of... March 15, 2009
Financial Vertical: Latency an... February 15, 2009
Three of 2009's Top Trends: Vi... February 15, 2009
All SMEs Use Mobile, 64% Use M... March 15, 2009
Possible Increase in Wireless... February 15, 2009
U.S. Catches Up with Western E... October 15, 2008
Business FMC Still a No-No? July 15, 2008
Audio Quality Still a Problem... May 15, 2008
Strong Broadband Results, Toug... September 01, 2007
Will Landline Voice Die a Fast... September 01, 2007
U.S. VCs Think Globally, Act L... August 15, 2007
Broadband Train Wreck June 01, 2007
ENUM's Alternate Route April 01, 2007
The Broadband Stimulus, or How... April 15, 2009
FCC Wins Two Appeals Court Dec... March 15, 2009
Broadband Deployment Likely to... February 15, 2009
Telecom Policy Will Change Dra... January 15, 2009
USF Battle Heats Up at FCC, Wh... November 15, 2008
Shift to Videoconferencing Emp... March 15, 2009
Channel Partners Get Wireless,... November 15, 2008
The Agent Channel is Doing Jus... November 15, 2008
VAR Likes Managed Services, Lu... August 05, 2008
Huge Channel Changes June 15, 2008
The Who, How and Where of BYOF January 15, 2009
Painfully Slow Broadband Growth October 15, 2008
2Q Market Shifts? September 15, 2008
Broadband Penetration Leveling August 05, 2008
U.S. Broadband Penetration Hig... June 15, 2008
FTTH Growing at 76 Percent Rate October 15, 2008
There Might be Light at the En... July 15, 2008
Video Telephony for the Enterp... July 15, 2008
THE UNFORESEEN PRICE WAR May 15, 2008
Network Threats and Risks March 15, 2008
Accedian: Ethernet NIDs Reduce... July 15, 2008
The Safest Prediction December 15, 2007
A Monthly Supplement to IP Bus... November 15, 2007
Cable Cracks Ethernet Top Tier September 15, 2007
Carrier Ethernet Set for Boom August 15, 2007
Cable Continues to Lead VoIP C... September 15, 2008
U.S. Carrier Capex Will Peak i... August 05, 2008
Cable Necessity; SME Invention July 15, 2008
Things Break July 15, 2008
Multimedia, Video Changing VAR... June 15, 2008
Managed, Hosted IP Tel Gaining... August 05, 2008
UC: Enterprises, SMEs Different May 15, 2008
Communications a First Priorit... March 15, 2008
Disaster Recovery Bigger Issue... February 15, 2008
Managed Services Increasingly... January 15, 2008
Rural Broadband: Glass Half Full April 15, 2009
What's the Recession Impact? April 15, 2009
Why Colocation Services are Do... April 15, 2009
How is IT Spending Holding Up? March 15, 2009
Is the iPhone Effect Wearing Off? March 15, 2009
Ultra-Long Access Loops and th... April 15, 2009
If They Leave, Do You Get Them... March 15, 2009
Wireless the Next Frontier? February 15, 2009
Google Switch on Network Neutr... January 15, 2009
Is Rural Broadband Affected by... November 15, 2008